Review: Viceroy Bali Hotel Ubud

Intro

We visited the Viceroy Bali Hotel in Ubud, Indonesia in April of last year for our honeymoon.

Our flight from Hong Kong landed at Denpasar (DPS) airport in Bali around 3 pm. Upon exiting the immigration area, we were greeted by a hotel driver (we had pre-arranged a private car transfer from the airport to the hotel), who escorted us to the parking garage and into an SUV. The private car reservation cost IDR 726,000 (~$50) each way, which seemed reasonable.

 Viceroy private car driver

Viceroy private car driver

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The driver offered us bottled water and cold towels, which we appreciated in the hot and humid weather of Bali.

The drive from the airport to the hotel took a bit over an hour as we wove through the busy streets of Denpasar and into the more remote hills of Ubud.

 Leaving the Denpasar/Kuta area

Leaving the Denpasar/Kuta area

Check-in

When we arrived at the Viceroy Bali, the employees warmly greeted us in the open air lobby and presented us with floral necklaces. We had booked our stay through Agoda and paid a rate of $2,704 for 5 nights, which included breakfast and 1 free night. Our room wasn’t quite ready when we first arrived, so we were invited down to the bar while we waited.

 Open air lobby

Open air lobby

The hotel is set on a hillside overlooking a lush river gorge. The entrance and lobby sit at the top of the compound, with the restaurant, pool, and spa a level below. The villas sit further down the hill. This arrangement provides excellent views from the public areas and rooms of the Viceroy.

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A side note: I was surprised to learn that the Viceroy Bali is privately owned, and is not part of the Viceroy Hotel Group, despite sharing the same nomenclature.

The bar area is adjacent to the pool and the hotel’s restaurant, Cascades. We sat down and soaked in the beautiful evening view. There were a few other guests around, though it was not busy. There was a guest smoking nearby, which we found bothersome. Since so many of the hotel’s spaces are open air, this was a recurring issue during our stay. On a few occasions, we switched seats to avoid people smoking. 

 Bar at the Viceroy Bali Hotel in Ubud

Bar at the Viceroy Bali Hotel in Ubud

A few minutes later, we were informed that our room was ready, and we were escorted down a path to our Terrace Pool Villa. I should note that this is a bit of a hilly resort, so be prepared to walk steep hills or stairs to get from place to place. There were golf carts that were available to shuttle guests to and from their rooms.

 Pathway to the villas

Pathway to the villas

The Suite

We were assigned to Villa #1, which was located one level below the pool. At the outside wall of the villa was a private front door, which led to a staircase below. Down the stairs were the private infinity-edge plunge pool and elevated balé (pavilion) overlooking the Petanu River gorge. 

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The pool was heated to a very warm and comfortable temperature. While not large enough for swimming laps, it was perfect for relaxing and taking in the magnificent view. The balé overlapped the water and offered cushions around a small table. There were lights for nighttime use, as well as shades that could be lowered for privacy and sun protection. 

 Terrace Villa Balé

Terrace Villa Balé

 View of the villa entrance from the balé

View of the villa entrance from the balé

 View of the river gorge from the balé

View of the river gorge from the balé

Diagonally across the pool was an extended terrace with some lounge chairs. The outdoor space was very private. While in the pool and on the lounges, we couldn't see any other villas or people. From one corner of the balé we could spot a sliver of the restaurant area up the hill, but otherwise it felt nicely isolated.

To the left was the door leading to the inside of the villa. Our room was huge - 1615 square feet, according to the hotel website - and had an open, airy feeling. A king bed was at the center of the suite, with a sitting area in front and open bathing area in the rear. A high thatched roof further added to the sense of space. There were plenty of large glass doors, which offered nice views of the pool, terrace, and gorge.

 Terrace Villa Suite

Terrace Villa Suite

 View from the bed

View from the bed

The hotel was aware that we were celebrating our honeymoon, and we were pleasantly surprised to find a chocolate dessert waiting for us in the room. Yum! 

 Honeymoon welcome gift

Honeymoon welcome gift

A desk and TV were against the far wall, along with a coffee machine, phone, and iPhone speaker. There were easily-accessible power outlets and a universal plug adapter above the desk. The room had a strong air conditioner, which was adjusted by a handheld remote control.

Behind the bed, flanking the entrance to the bathing area, were two mirrored vanities with chairs and wardrobes. There was a safe behind a cabinet door in the middle of one wall. A large soaking tub sat through the open doorway. A curtain could be drawn across the entrance for privacy. The shower was open to the rest of the bathroom and as large as some NYC apartments. There were toiletries in large refillable jugs near the shower and tub. The toilet itself was located in a separate small room with it's ceiling open to the suite, so there wasn't too much privacy.

 Soaking tub

Soaking tub

 Shower

Shower

Wifi was available in the room for free. The connection was decent enough for streaming video. The hotel also offers a complimentary DVD and book library for guests to enjoy media in their villas.

There was a welcome note on the bed when we arrived, along with a souvenir elephant statuette to take home. Nice touch! The mattress was quite comfortable and there were moveable reading lamps on both sides. One night, a lizard had made its way into our sheets, but quickly scurried away before we got in.

 Welcome note

Welcome note

 Souvenir Elephant

Souvenir Elephant

Housekeeping did a great job of making up the room quickly whenever we were out eating at the restaurant. Evening turn-down service offered slippers and PJs, along with chocolates on the pillows in little beaded containers.

 Turn-down service

Turn-down service

 Chocolates on the pillow

Chocolates on the pillow

We found the villa to be really special and we spent most of our time there, except when eating and exercising. It was spacious, well-appointed, and offered everything we needed. While none of the fixtures or decor were cutting-edge, the space still felt lovely and luxurious. 

Main Pool

The pool at the Viceroy Bali Hotel offers a spectacular view. There are lounge chairs on the deck, as well as various cabanas and seats dotting the grassy areas nearby. There is a swim-up bar on one side of the pool and an infinity edge overlooking the river gorge. The pool typically had a few people there throughout the day, but it was mostly quiet and there were always more empty lounge chairs than occupied ones. We didn’t see or hear any children while we were there - it was mostly quiet adult couples like us. 

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One morning, I booked a private yoga lesson through the hotel, which took place on the grass adjacent to the pool. It was an amazingly beautiful setting, and the instructor was excellent. There were birds chirping as the sun rose over the trees, cutting through the morning mist.

In the evenings, there were lanterns placed around the dining tables near the pool. It was a romantic, luxe setting. 

Food

Cascades is the sole restaurant on-site at the Viceroy Bali and serves breakfast, lunch, and dinner. It's located on the same level as the pool and is open-air, with a great view. 

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Breakfast was included in the room rate and offered a la carte. The coconut milk French toast was so divine, I ordered seconds every day. I had no trouble finding vegetarian options on the menus at every meal. We found all of the food to be superb in terms of quality, taste, and presentation. Service at the restaurant was always warm and attentive. 

There was also room service available, which we took advantage of several times. The menu was similar to Cascades’.

 Room service

Room service

Spa

The multi-level Lembah spa is located across a small footbridge from the restaurant.

 Lembah spa reception area

Lembah spa reception area

We booked a couples massage there one afternoon. Upon arrival, we were asked to fill out some paperwork with medical and treatment questions. The staff provided us robes and slippers to change into and we were escorted to the treatment room. The two female spa attendants gave us excellent deep-tissue massages.

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Afterwards, we were offered separate private shower stalls, then escorted to a sitting area and provided after-treatment detox drinks, which were delicious. The view from the spa’s overlook was lovely and tranquil. Though we didn’t use them, there were also a jacuzzi and steam room available. The hotel also offers some treatments in guest’s hotel rooms, if you don’t want to leave your villa.

Viceroy Bali Hotel Review Summary

The Viceroy Bali Hotel offered us an amazing honeymoon experience. The service was top-notch, the villas were massive, and the food was exemplary. While a few elements of the rooms could be modernized, the overall vibe was one of relaxed luxury. We wouldn’t hesitate to recommend the Viceroy Bali to anyone wanting to disconnect and soak in the lush natural surroundings of Ubud.