Kimpton has several properties in downtown Chicago, of which I've stayed in a couple. The Gray is by far my favorite.
Kimpton The Gray hotel occupies a gorgeous, historic building, full of marble, grand hallways, and high ceilings. I've stayed at this property a few times over the past year and the price points were always surprisingly reasonable for the posh vibe this hotel exudes.
There are two entrances to The Kimpton Gray: the main door is on W Monroe Street, with a secondary entrance on LaSalle. The check-in area is on the second floor, so you can take the elevator, or walk up one of the grand staircases.
On my stays here, I've always been promptly greeted and checked in by friendly staff at the reception desk. They did a great job explaining the features of the hotel, including the restaurant hours and fitness center location.
For this stay, I was in room 1123, which was quite similar to other rooms I've occupied at the property. The room doors were a light blue, which contrasted nicely with the dark hallways.
Immediately inside the guest room door was a large armoire with a vibrant floral pattern inside. It contained a safe, robes, iron, yoga mat, umbrella, extra bedding, and laundry bag.
The bathroom was on the left, separated by a sliding door, across from a full-length mirror.
The main living and sleeping area was beautifully furnished, with soothing tones and interesting texture combinations. The color scheme of the room put me at ease as soon as I walked in. The condition of the room was excellent. Everything felt fresh and well-maintained. Based on the physical spaces alone, The Kimpton Gray feels like a luxury 5-star hotel.
There were ample power and USB ports that were easily accessible on both sides of the bed, as well as under the desk. I love when hotels get the simple things right!
On one nightstand was a clock radio with additional USB charging ports. The hotel TV remote was treated with an anti-microbial coating.
On the desk was a tray with an ice bucket and glasses, a phone, lamp, and selection of snacks.
I was surprised to learn that the The Kimpton Gray Hotel does not offer room service, but instead offers a limited delivery menu from a nearby bakery. Luckily, there is a Starbucks and Protein Bar with direct internal access from the hotel.
There was no complimentary bottled water offered, which was unfortunate. The only options were Fred waters, which were pricey.
The views from the room were fine - all of the surrounding buildings.
The temperature control unit was easy to use and the air conditioning system was relatively quiet.
The bathroom was a decent size, with a single vanity, dimmable lighting, and a partially-open shower stall.
The amenities were Atelier Bloem branded and smelled delicious and fresh.
The hotel has a nice system that texts each guest shortly after check-in, to ensure everything is okay with the room and ask if anything is needed.
The hotel's wifi was satisfactory. Speeds weren't super fast, but the connection was stable enough to stream video and have conference calls.
On Saturday morning I had to check out before the hotel's restaurant opened for breakfast. I appreciated the private entrance into the large and well-stocked Starbucks in building. The hotel also offers free coffee and tea on the second floor near the reception desk each morning.
Kimpton's The Gray Hotel in Chicago is an excellent property that I look forward to visiting again. The physical spaces were gorgeous, melding old-world elegance with fresh and modern splashes. The staff were all kind and efficient. My only real complaint would be the lack of room service and the limited weekend hours of their restaurant, both of which were somewhat remedied by the Starbucks inside the hotel. Overall, The Gray is a gem!